We are expert in following Customers Services
Also called customer care representatives, these workers are typically responsible for handling customer complaints and billing issues, basic troubleshooting and placing orders. This is typically the most entry-level of call-center jobs.
These customer service workers guide customers through solving technical problems. With some products, a tech support representative can remotely access the user's computer or system and solve the problem directly. This is a more advanced type of call-center job, and weekend hours are often required.
These professionals make sure customers and end users receive clear instructions and guidance to resolve technical issues. They use in-depth knowledge of the technical aspects of the company's products to evaluate customer feedback and adjust support programs to better serve the representatives.
These customer service reps answer customers' prepurchase and post-purchase questions. They must be highly educated on the products the company sells.